Exploring the Role of Emotional Intelligence in Nurse-Patient Relationships and Patient Satisfaction in Hospital and Aged Care Settings
Emotional intelligence, often referred to as EQ, is a crucial skill for nurses working in hospital and aged care settings. The ability to recognise and manage one's own emotions, as well as understand and empathise with the emotions of others, can significantly impact the nurse-patient relationship and ultimately influence patient satisfaction.
In the context of healthcare, emotions play a significant role in the healing process. Patients often experience a range of emotions, including fear, anxiety, frustration, and sadness, especially when dealing with complex medical conditions and comorbidities. Nurses who possess high emotional intelligence can effectively connect with their patients, providing them with the necessary support and reassurance.
One aspect of emotional intelligence that is particularly important in nurse-patient relationships is empathy. Empathy allows nurses to put themselves in their patients' shoes, understanding their feelings and perspectives. By demonstrating empathy, nurses can establish trust and build a rapport with their patients, leading to improved patient satisfaction.
Additionally, emotional intelligence enables nurses to effectively communicate with patients. Good communication is vital in healthcare settings, as it ensures that patients understand their conditions, treatment plans, and any potential risks or side effects. Nurses who are emotionally intelligent can convey information in a compassionate and clear manner, making it easier for patients to comprehend and follow through with their care plans.
Furthermore, emotional intelligence also helps nurses in managing difficult situations. Patients with complex comorbidities often require intricate care, which can be challenging to navigate. Nurses with high emotional intelligence can remain calm and composed in high-stress scenarios, making rational decisions and providing optimal care. This ability to manage emotions not only benefits patients but also prevents burnout and improves job satisfaction among nurses.
In conclusion, emotional intelligence plays a vital role in nurse-patient relationships and patient satisfaction in hospital and aged care settings. Nurses who possess high emotional intelligence can establish meaningful connections with their patients, demonstrate empathy, communicate effectively, and navigate complex situations. By fostering emotional intelligence skills among nurses, healthcare organisations can create a more patient-centred and compassionate care environment, ultimately leading to improved patient outcomes and satisfaction.









